National Westminster Bank - Services

Services

NatWest provide a full range of banking and insurance services to personal, business and commercial customers, including the first dedicated bank account in Britain to be delivered and supported entirely in the Polish language. In 2005 it announced the reintroduction of a mobile banking service, providing banking facilities to remote communities in Cornwall. The bank has won Your Mortgage Magazine's Best Bank for Mortgages award 13 times in the last 17 years, more than any other lender.

In 2006 The Royal Bank of Scotland Group undertook the first trial of PayPass contactless debit and credit cards in Europe. The bank is introducing Visa Debit cards with the technology for current accounts, which can be used to pay for purchases up to £20 by tapping an enabled card on the retailer's terminal. In an effort to enhance security, hand-held devices for use with a card to authorise online banking transactions were introduced in 2007. These card readers do not retain personal information but verify numbers during a transaction. The bank participates fully in the Faster Payments Service, an initiative to speed up certain payments, launched in 2008. Established in 1989, Streamline is the leading provider of merchant accounts in Europe, giving businesses the ability to accept credit and debit card payments and handling around half of all such transactions. In 2009 it was merged into RBS WorldPay.

The bank is authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority. It is a member of the Financial Ombudsman Service, the Financial Services Compensation Scheme, the Association for Payment Clearing Services and of the British Bankers' Association. Mortgages, available in England, Scotland and Wales only, are provided by National Westminster Home Loans Limited, a member of the Council of Mortgage Lenders, the NatWest One account is a secured personal account with the Royal Bank of Scotland Plc. The Spanish Mortgage is provided by Adam and Company Plc, a subsidiary of the Royal Bank of Scotland, trading as NatWest. NatWest Insurance Services is a trading name of RBS Business Insurance Services Limited, acting as intermediary and broker for general insurance. Life Protector and Guaranteed Bond products are provided by National Westminster Life Assurance Limited. The Royal Bank of Scotland International Limited trading as NatWest operates branches in Jersey, Guernsey, the Isle of Man and Gibraltar. Share dealing services are provided by NatWest Stockbrokers Limited, which is a member of the London Stock Exchange and PLUS. NatWest Stockbrokers is operated by a joint venture between The Royal Bank of Scotland Group and the Toronto-Dominion Bank, TD Waterhouse Investor Services (Europe) Limited. In 2010, RBS Intermediary Partners was re-branded NatWest Intermediary Solutions.

The bank is a member of the Cheque and Credit Clearing Company Limited, Bankers Automated Clearing Services Limited, the Clearing House Automated Payment System Limited and the LINK Interchange Network Limited. National Westminster Bank use the following series of six digit sorting codes formatted into three pairs separated by hyphens:

International Bank Account Numbers take the form GBxx NWBK ssss ssaa aaaa aa, where x refers to a check digit, s to the branch sort code and a to the individual account number. The Bank Identifier Code, or SWIFT code, for NatWest (and Isle of Man Bank) is NWBKGB2L (8 digits) or NWBKGB2Lxxx (11 digits).