What is customer service?

Customer Service

Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

Read more about Customer Service.

Some articles on customer service:

Merchants Insurance Group - Customer Service
... and uncommon, Merchants has differentiated itself from its competitors primarily on the basis of service and automation ... Merchants recently reorientated its service model around independent agents’ perspectives whereby service is tailored and delivered according to the ... This approach to service is referred to as “outside in”, as opposed to more typical “inside out” company orientations to customer service ...
Square Trade - Awards and Recognition
2012 American Business Winner for Customer Service Department of the Year 2012 Money Award’s Excellence Award for Customer Service 2012 Finalist for the SITEL Customer ...
Customer Service - Standardization
... ISO and The International Customer Service Institute (TICSI) have published the following ones ISO 90042000, on performance improvement ISO 100012007, on customer ...
Lovehoney - Awards
... Regional Winner (South West), E-commerce Awards 2008 – Platinum Award for Customer Service, Shopzilla Circle of Excellence Awards. 2009 – Platinum Award for Customer Service, Shopzilla Circle of Excellence Awards. 2011 – Best Customer Service Award, eCommerce Awards for Excellence ...
Customer Attrition - Industry Applications
... Financial services such as banking and insurance use applications of predictive analytics for churn modeling, because customer retention is an essential ... One of the main objectives of modeling customer churn is to determine the causal factors, so that the company can try to prevent the attrition from happening in ... Some companies want to prevent their good customers from deteriorating (e.g ...

Famous quotes containing the words service and/or customer:

    Let not the tie be mercenary, though the service is measured in money. Make yourself necessary to somebody. Do not make life hard to any.
    Ralph Waldo Emerson (1803–1882)

    The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.
    Ralph Waldo Emerson (1803–1882)