Customer Service
Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
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Famous quotes containing the words customer and/or service:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“Television could perform a great service in mass education, but there’s no indication its sponsors have anything like this on their minds.”
—Tallulah Bankhead (1903–1968)