Pacific Gas and Electric Company - Controversies - Smart Meters

Smart Meters

In the middle of 2010, PG&E rolled out new electronic meters that replaced traditional analog electric meters. Customers whose meters were replaced with Smart Meters reported seeing their energy bills spike up multiple-folds and accused the company of deliberately inflating their bills, along with questioning the accuracy of the meters. Complaints of PG&E's failing to honor customer's refusal of upgrading their meters also surfaced. Although the contractor that installed the meters would honor these requests, PG&E would eventually come out and replace them despite objections. Subsequently, the California Public Utilities Commission would conduct an investigation and find that of the 613 Smart Meter field tests, 611 meters were successfully tested and 100% passed Average Registration Accuracy. One meter was found to have serious errors and was malfunctioning on arrival, while another was found to have serious event errors upon installation. These meters were therefore excluded from testing.

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