With widespread abuse of non-geographic numbers continuing unabated, lack of price transparency and low consumer confidence, on 30 April 2010 Ofcom announced a new, wide-ranging review of all non-geographic call services. This is eventually expected to result in 0870 numbers returning to revenue share and their regulation being aligned with that for 0871 and 0872 numbers, 0845 regulation being aligned with that for 0843 and 0844 numbers and all 084 and 087 numbers being covered by a new "unbundled tariffs" scheme.
In 2013 it is expected that Article 21 of Directive 2011/83/EU on Consumer Rights will be enacted. It states
|“||Member States shall ensure that where the trader operates a telephone line for the purpose of contacting him by telephone in relation to the contract concluded, the consumer, when contacting the trader is not bound to pay more than the basic rate.||”|
This is expected to bring an end to companies operating customer service lines on 084 and 087 prefixes. HM Government intends to enact the directive earlier than originally scheduled because of the urgency with which it wishes to enact Article 19 concerning credit and debit card surcharges.
Read more about this topic: Non-geographic Telephone Numbers In The United Kingdom, Usage of Non-geographic Numbers
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