National Accident Helpline - History


The National Accident Helpline was formed in 1993 by two businessmen, Alan Kennedy and Paul Follett, along with the Northampton legal firm Tollers. In 2006, Lloyds TSB Development Capital (LDC), the private equity arm of Lloyds TSB, backed a management buyout enabling Kennedy to buy out Tollers and other shareholders. LDC later sold part of its stake to Inflexion Private Equity.

In April 2008, National Accident Helpline released an SMS callback service on a platform provided by

The following month, the personal injury claims management company revealed a new version of the company website, featuring an interactive no win no fee compensation calculator.

February 2009 saw National Accident Helpline listed in the Sunday Times Deloitte Buyout Track 100 for the first time. In 2012, the company was listed in 70th place with year-on-year growth from 2010/11 to 2011/12 cited as 32%.

In February 2011 the company acquired PPI Claimline, a claims management company that focuses on mis-sold payment protection insurance.

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