Service Network - Investments in Service Innovation

Investments in Service Innovation

Investments in service innovation include, but are not limited to, service networks.

  • Business Week magazine, in an article dated, March 29, 2007, cited Service Innovation as the Next Big Thing.
  • IBM is investing heavily in Service Science, Management, and Engineering (SSME) as a means to bring academia, industry, and governments to become more focused and systematic about innovation in the services sector.
  • Universities are beginning to create degree programs around Service Science. Missouri State University and IBM announced on September 19, 2007, the first Bachelor of Science (BS) degree in IT Service Management in the U.S.
  • High Tech software companies are beginning to roll out next generation service platforms using service networks.
  • Several service consortiums and communities to help drive service innovation across the high technology industry continue to grow. These include the Consortium for Service Innovation as well as the Service, Research & Innovation Community.
  • Hillary Clinton's Innovation Agenda, announced October 10, 2007, includes a Service Innovation Initiative, modeled after the National Nanotechnology Initiative, to help support research and development in services.

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