Physical accessibility on the Massachusetts Bay Transportation Authority (MBTA or "the T") system is incomplete but improving, with accessibility on all buses (including the Silver Line), all Orange Line stations, all but 2 Red Line stations, and all but 2 Blue Line stations. As is true for most mass transit systems, much of the Boston subway and commuter rail lines were built before wheelchair access was a requirement. The Boston system underwent significant expansion in the 1980s and 1990s, and all the new facilities are ADA compliant. The MBTA has also refurbished many stations, and these too are accessible. More improvements are in progress or expected as part of planned construction.
In addition, on April 4, 2006 the MBTA announced the settlement of a class-action lawsuit, Joanne Daniels-Finegold, et al. v. MBTA, under which "the T will undertake major improvements in equipment, facilities and services that promise to enhance accessibility for people with disabilities while improving service for all T passengers. ...approximately $310 million in funds will be programmed into the T's Capital Investment Program to improve services and infrastructure."
Accessibility on the T generally means that some combination of elevators and wheelchair ramps connect the street and station platform. The MBTA provides recorded elevator, wheelchair lift and escalator status updates by telephone: 1-617-222-2828 or 1-800-392-6100; in case of questions that are not answered by the recorded telephone service, customer service representatives are available at 617-222-3200.
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