The platforms are below road level, with the brick ticket office (open for most of the day until late evening) on the up side along with a self-service ticket machine. A second self-service ticket machine is located outside the entrance to Platform 2. The station is staffed from the first train of the morning until the last train in the early hours of the following morning.
Two-way stairs through the booking hall entrance enable access to the up platform (Platform 1), as well as a fully accessible side-entrance ramp. Step-free access is available to the down platform (Platform 2) via the car park entrance on Station Road/Hayes Lane, as well as access via the footbridge from Platform 1.
Platform transfers are made available via the station footbridge however no step-free access is available for this without walking around the station.
The booking hall is fairly accessible with only a single step on the main entrance from Kenley Lane.
Staff are available for assistance with boarding and alighting trains at this station.
Read more about this topic: Kenley Railway Station
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