Emotional Labor

Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.

Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss, or porn stars who have to display several emotions related to sexual intercourse), as well as escorts who provide what is called a girlfriend experience (or boyfriend experience).

Read more about Emotional LaborDefinition, Forms of Emotional Labor, Emotional Labor in Organizations

Other articles related to "emotional labor, emotional, labor":

Arlie Russell Hochschild - Major Ideas
... This perspective led Hochschild to propose the idea of "emotional labor"—the effort to seem to feel and to try to actually feel the "right" feeling for the job, and to ... As the number of service jobs grows, so too does the amount of emotional labor performed ... Increasingly, Hochschild argues, emotional labor is going global ...
Language And Gender - Studies of Language and Gender
... are trained to be scripted in what they say and to perform the necessary 'emotional labor'(smiling, expressive intonation, showing rapport/empathy and giving minimal responses ... This emotional labor is commonly associated with the feminine domain, and the call center service workers are also typically females ... to the covertly gendered meanings when they are tasked to perform this emotional labor ...
Emotional Labor in Organizations - Implications of Using Emotional Labor
... Studies indicate that emotional labor jobs require the worker to produce an emotional state in another person ... Research on emotional contagion has shown that exposure to an individual expressing positive or negative emotions can produce a corresponding change in the emotional state of the observer ... There is evidence that emotion labor may lead to employee's emotional exhaustion and burnout over time, and may also reduce employee's job satisfaction ...
Sociology Of Emotions - Theory
... found that a substantial portion of group activity is devoted to the socio-emotional issues of expressing affect and dealing with tension ... Ethnomethodology revealed emotional commitments to everyday norms through purposeful breaching of the norms ... Hochschild showed that jobs often require such emotional labor ...

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