Comparison of Issue-tracking Systems - Features

Features

System Documentation integration/generation, reporting Test planning integration Customizable workflow Unicode support Custom Fields SLA Plugin API Multiple Projects Full-text search Indexed full-text search Indexed file search
Assembla Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications Yes Yes Yes Yes No Yes Yes No Unknown No
BugTracker.NET integrated charts and reports No Yes Yes Yes No No Yes
Bugzilla reporting: integrated reports and charts, scheduled reports by mail Yes Yes Yes Yes No Yes Yes Yes Yes When using MySQL MyISAM or Oracle Database but not PostgreSQL
codeBeamer Yes, Integrated document manager, Scrum, Kanban, waterfall project mgm, Wiki, custom dashboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notifications Yes Yes Yes Yes Yes Yes Unknown Yes Yes Yes
Comindware Tracker No No Yes Yes Yes No No Yes Yes Yes No
Debbugs No No No Yes No No No Unknown
FogBugz Integrated wiki No Yes Yes Yes No Yes Yes Yes Yes No
Fossil Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. No No No Yes No No Yes No No
Gemini Yes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issues Yes Yes Yes Yes No Yes Yes
GNATS No No No No No No No Unknown
Google Code Hosting Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues No Yes Yes Yes No No Yes
HP Quality Center Yes Yes Yes No Yes No Yes Yes No No No
IBM Rational ClearQuest reporting: integrated charts and interface to Crystal Reports Yes Yes Yes Yes No No Yes Optional Optional uses Solr and Lucene
IBM Rational Team Concert Yes Yes Yes Yes Yes No Yes Yes
ikiwiki No No No Yes Yes No No Unknown
IssueNet Advanced reporting, configurable dashboards, Microsoft Project integration No Yes Yes Yes No Yes Unknown
iSupport Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based asset management, escalation rules, surveys, related issues, call scripts No Yes Yes Yes No No Unknown
JIRA Workflow with triggers, timers, and conditions, dashboard with reporting widgets (Open Social), Customizable fields for each project, HTML, XML, RSS, PDF, Excel, Word, customizable charts, Confluence (Enterprise wiki) Yes Yes Yes Yes Yes Yes Yes Yes Yes Uses Lucene Optional
Liberum Help Desk No No No No No No No Unknown
LibreSource No No No Yes No No No Unknown
Kayako SupportSuite Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder No No Yes Yes Yes Yes Unknown
MantisBT Yes, Integration of MediaWiki, DokuWiki, XWiki No Yes Yes Yes No Yes Yes Yes No No
Microsoft Dynamics CRM reporting: integrated charts and reports, export to Excel, Mail Merge No Yes Yes Yes No Yes Unknown
Mojo Helpdesk Yes Yes Yes Yes Yes Yes No Unknown
OnTime Team Wiki, Burndown, GitHub and TortoiseSVN integration, Dashboards, Custom Reports for OnPremises, Email Notifications and Alerts, Customer Portal, RSS No Yes Yes Yes Yes Yes Yes
org-mode No No Yes Yes Yes No No Unknown
OTRS Advanced reporting, configurable dashboards No Yes Yes Yes Yes Yes Unknown
Planbox Yes, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels. Yes Yes Yes Yes Yes Yes Yes Yes Yes No
Pivotal Tracker Yes, real time collaborative story backlog, integrated reports, email notification Yes No Yes No No Yes Yes
Plain Ticket Yes Yes Yes Yes Yes Yes No Yes Yes Yes No
Redmine Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV Yes Yes Yes Yes No Yes Yes Yes No Optional
Remedy Action Request System With RKM, the Remedy Knowledge Base product from BMC No Yes Yes Yes Yes Yes Unknown Optional Optional Optional
Request Tracker Yes, MediaWiki No Yes Yes Yes Yes Yes Yes Yes Yes
Roundup wiki can be integrated or linked No Yes Yes Yes No No Yes Yes Yes with issues Yes
StarTeam No Yes Yes No Yes No No Unknown
Supportworks Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool No Yes No Yes Yes Yes Unknown
SysAid Yes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB No Yes Yes Yes Yes Yes Yes Yes Unknown No
Team Foundation Server Yes - workflow definitions, process documentation Yes Yes Yes Yes No Yes Yes
Teamwork Yes Yes Yes Yes Yes Yes No Yes Yes Yes Uses Lucene
TechExcel's DevTrack Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Trac Yes, integrated wiki Yes Yes Yes Yes No Yes No Yes No
TrackerSuite.Net Yes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. Yes Yes Yes Yes No Yes Yes Yes No No
Web Help Desk Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help No Yes Yes Yes No No Unknown Partial No
Wrike real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, No Yes Yes No No No Unknown
YouTrack Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. Yes Yes Yes Yes No Yes Yes Yes Yes Uses Lucene
Zentrack No No Yes Yes Yes No Yes Unknown
Zoho BugTracker Yes No Yes Yes Yes No No Yes Partial
System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support Custom Fields SLA Plugin API Multiple Projects Full-text search Indexed full-text search Indexed file search

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